1. Our Commitment to You

At 2FixCars, we are dedicated to delivering excellent customer service to both buyers and vendors on our platform. Our Support Policy ensures that all users receive prompt, helpful, and fair assistance.

2. Scope of Support

We provide support for:

• Account Issues: Login, registration, password recovery, profile management.

• Order & Transaction Issues: Payment confirmation, order status, cancellations.

• Product Inquiries: Assistance in navigating listings, vendor communication.

• Dispute Resolution: Mediating between buyers and vendors regarding order disputes, return requests, and refunds.

• Technical Issues: Website errors, page loading problems, functionality guidance.

3. Support Channels

• Email: [support@2fixcars.com] (24/7 — response within 24 business hours)

• Phone Support: +971-XXX-XXXX (Available Sunday to Thursday, 9 AM to 6 PM GST)

• Live Chat: Available on the website during business hours.

• Help Center/FAQ: Self-service section covering common queries.

4. Response Times

5. Dispute & Escalation Procedure

If a dispute arises between buyer and seller:

1. Contact the seller directly through the platform.

2. If unresolved, submit a ticket to 2FixCars Support.

3. Our team will review and mediate.

4. Final decisions made by 2FixCars are binding as per the platform’s terms.

6. Limitations of Support

• 2FixCars is a marketplace facilitator — not a direct seller.

• We are not liable for vendor obligations like warranties or product guarantees.

• 2FixCars cannot interfere in transactions that occur outside the platform.

7. Vendor Support

Vendors receive:

• Dedicated Vendor Support for listing, account management, and sales queries.

• Training on platform use, product uploads, and order management.

8. Security & Privacy

All customer and vendor communications are handled with strict confidentiality, in accordance with UAE Data Protection Laws.

9. Feedback

We welcome feedback on our service. Send suggestions or complaints to:
? feedback@2fixcars.com